Refund & Cancellation Policy

This policy explains refunds and cancellations for RallyLink. It covers our paid Pro subscription and the in-app points system. It forms part of our Terms of Service.

1. RallyLink Pro subscription

RallyLink Pro ($2.99/month or $19.99/year) is billed by our third-party payment provider as our Merchant of Record. Because our payment provider processes the payment, refunds are issued through it at our direction.

• 14-day cooling-off. You may request a full refund of your most recent Pro payment within 14 days of the charge, for any reason, provided the subscription has not been substantially used to gain features unavailable to free users. Where local consumer law gives you stronger rights, those apply.
• How to request. Email support@rallylink.site from your account email with the word “Refund” and your purchase details. We aim to respond within 3 business days. Refunds are returned to your original payment method by our payment provider.
• Cancellation. You can cancel Pro at any time. Cancellation stops future renewals. You keep Pro features until the end of the period you already paid for; we do not automatically pro-rate a partial period beyond the cooling-off right above.

2. Points (virtual currency)

Points are a virtual in-app currency with no monetary value (see our Terms). Points and other virtual items are not refundable for cash and cannot be exchanged or transferred. This does not affect any statutory rights you may have.

3. Cancelling a request to join an activity

Requesting to join an activity costs points. If you change your mind you can cancel a pending request and get points back to your in-app balance:

• Within 2 minutes of sending a request (e.g. you tapped by mistake): the full cost is refunded to your balance.
• After 2 minutes: most of the cost is refunded, minus a small cancellation fee, so casual cancelling has a modest cost. The exact amounts are shown in-app when you cancel.
• If a host declinesyour request, the full cost is refunded to your balance — that’s not on you.

These point refunds are returned to your in-app balance, not as cash.

4. Chargebacks

If you have a billing concern, please contact us first — we’ll almost always sort it out faster than a chargeback. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.

5. Contact

Questions about refunds or cancellations? Email support@rallylink.site.